Click & Collect

Our new Click & Collect service saves you time by having your order ready when you arrive for collection. You can place orders for Click & Collect through any of our branches by selecting the location at checkout. Our team can even help load the goods for you.

SKIP THE WAIT WITH CLICK & COLLECT

Let us do the shopping for you

Are you looking for an easier and faster way to shop? At Sunrise, we understand that your time is precious. Click & Collect might be just what you need. Take advantage of online exclusive offers and promotions and have our team prepare your order without the wait.

  • You’ll get a notification when your order is ready for collection
  • Head down to your selected store when it’s time
  • Don’t forget to bring ID and your order confirmation email
  • Rapid two to three hour turnaround on orders

DON’T WANT TO WAIT AROUND?

Simple Process

One of our friendly staff will handpick your order in store. Once ready we’ll contact you letting you know it’s time to come collect your order.

Step 1 : Select your items

View our large range of products online. Select the products you would like and proceed to checkout.

Step 2: Select Store

At checkout, select “Click & Collect” and pick your preferred store.

Step 3: Get Ready

When your order is picked we will contact you to let you know your order is ready to be collected. 

Step 4: Pick It Up

Come to your chosen store for collection, it’s that simple.

Step 1 : Select your items

View our large range of products online. Select the products you would like and proceed to checkout.

Step 2: Select Store

At checkout, select “Click & Collect” and pick your preferred store.

Step 3: Get Ready

When your order is picked we will contact you to let you know your order is ready to be collected. 

Step 4: Pick It Up

Come to your chosen store for collection, it’s that simple.

OTHER OPTIONS ARE AVAILABLE

Want to order over the phone?

Our friendly staff are more than happy to speak with you over the phone if you prefer. We even offer the click and collect service by phone call as well. Just contact us during business hours and a team member can process your order.

View Store Opening Hours

Click & Collect Service

Frequently Asked Questions (FAQs)

  • What is Click & Collect?

    Click & Collect is a free service that allows you to order online and pick up your purchase from your preferred Sunrise store. After purchasing, you will be contacted letting you know when your order is ready. During opening hours, your order will typically be ready in 2-3 hours. You can view our store opening hours here.

  • Which stores offer Click & Collect?

    Click & Collect is available at all Australian Sunrise stores. Most online products can be purchased and collected using the Click & Collect method. You can view all the options at checkout by selecting this option. Manufacturing facilities do not offer click and collect.

  • When will my order be ready?

    An e-mail or text message will be sent immediately after placing an order confirming that we have received the purchase request. Once the team have packed your order you will be contacted advising you that the order is ready for collection. This will typically take around 2 business hours after your order is confirmed. Please wait for us to contact you before arriving at your nominated store. 

  • What happens if the item I ordered is out of stock?

    We try our best to keep everything in stock but sometimes things can go wrong. We will contact you immediately if this arises and offer any solution we can. This can include interstate stock transfers from another branch.

  • Do I need to bring anything to collect my order?

    When collecting your order in-store you will need to bring a copy of your order confirmation email or SMS and valid photo identificationValid photo identification includes drivers licence, passport or proof of age card. You will be required to sign for your order at the time of collection. This is to ensure we give the right products to the correct person.

  • How much does Click & Collect cost?

    Click & Collect is a 100% free service provided by Sunrise. There are no additional charges.

  • How long will you hold my order for?

    Orders will be held for up to 14 days after they are confirmed as ready for collection. If you need more time to collect your items, reach out to our friendly staff and they can specially hold onto the items for you. Alternatively, we can help organise courier transportation.

  • How do I organise a return?

    If you need need to return items from your order, please bring them back to the same store you collected your items with your receipt. Visit our Returns Policy for further information.

  • What vehicle do I need to collect my order?

    Depending on what you purchase most vehicles are suitable to collect our items. If you have purchased a bulky item such as an axle, we recommend you bring a vehicle that can transport heavy long items.

    We recommend bringing ratchet straps and protection for your car. One of our friendly staff can help load the items that require a two person lift.

  • What if I need help to load the goods?

    Our friendly staff can help you load the items in your vehicle if required. We also have forklifts on site if needed. For safety reasons we ask that you ensure everything is tied down and secured safely before driving away.

  • Can someone collect my order for me?

    Yes. If you would like to nominate someone else to collect your order, please notify our customer service team. They will need a copy of the order confirmation email, signed authorisation from the purchaser and photo ID.