Returns Policy

Need to return your item? We are here to help make things as easy as possible. Our dedicated customer service team will be able to help you however you need.

SIMPLE RETURNS

Returns Have Never Been Easier

Sunrise is committed to providing our customers a seamless returns process. We understand that sometimes things don’t go as planned and you might need to return your items and we are here to help. Please refer to our full policy at the end of this page for complete details and exclusions.

Our commitment:

  • 30 day returns so you have extra time to send the items back to us
  • No restocking fees or handling fee on most items
  • Phone, email and chat support to help you through the entire process
  • Dedicated customer service team to assist with any enquiries

A RETURN POLICY THAT SUPPORTS YOU

Seamless Returns Process

Here at Sunrise we believe that returns should be simple. When dealing with us you can rest easy knowing that your products are backed by one of the most streamline returns processes. We know that plans can change so we’ve got a policy that supports you.

30 Day Returns

We know things can get in the way and plans can change. That’s why we offer customers 30 days to return their goods for a refund or exchange.

Peace of Mind

When shopping with us you can rest easy knowing you’ll get a full refund for any items which aren’t needed anymore as long as they meet our lenient conditions.

Simple and Quick

When you deal with Sunrise you are dealing with an Australian family owned business so we provide a returns policy that supports our customers.

Dedicated Support

We understand that returns can get confusing. That’s why we provide phone, email and chat support to help you with any questions you may have.

30 Day Returns

We know things can get in the way and plans can change. That’s why we offer customers 30 days to return their goods for a refund or exchange.

Peace of Mind

When shopping with us you can rest easy knowing you’ll get a full refund for any items which aren’t needed anymore as long as they meet our lenient conditions.

Simple and Quick

When you deal with Sunrise you are dealing with an Australian family owned business so we provide a returns policy that supports our customers.

Dedicated Support

We understand that returns can get confusing. That’s why we provide phone, email and chat support to help you with any questions you may have.

VIEW THE FULL POLICY

Download Our Policy

Click the button below to view our complete returns policy.

View Returns Policy

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Frequently Asked Questions (FAQs)

  • What is your returns policy?

    You can find our complete returns policy above.

    Products must be in the same condition as when it was purchased and must be returned within 30 days. We are unable to accept returns for goods which have been used unless faulty. This includes but is not limited to hubs, drums, discs, axles that have been greased, wheels that show signs of nut tightening and thread wear or equipment with signs of use.

  • How do I return my item?

    Contact our customer support team and let them know you want to return an item. Once approved, pack your goods (don’t forget to include your name and details in the parcel) and go to your local post office to send the items back to our Melbourne Head Office. Once received, we will inspect the items and if everything is in order we will issue a refund. You can also drop them off in person if you are local to our head office.

  • How long do I have to return an item?

    We provide customers a 30 day return period. For online orders, goods should be shipped out within 30 days.

  • Do I need to include any paperwork with my return?

    Yes. Please include your order number if you know what it is. Alternatively, we can look up your name, email or address in our system. Please keep a hold of your tracking number.

  • Are exchanges available via online returns?

    Yes. We can provide an exchange of goods online. Please note the buyer will need to bear the shipping costs both ways. For all online orders, returns will need to be sent back to the Melbourne Head Office to be processed.

  • How will my refund be paid to me?

    Your refund will be paid in the same way in which it was purchased. If it was purchased online you will receive the refund back onto the card which it was bought with.

  • Will I receive a refund of shipping fees?

    Unfortunately, we are unable to provide a refund of any postage paid on orders unless the product is faulty.

  • Will I need to pay for my return?

    Yes. For change of mind returns the buyer will need to organize the return shipping.

  • Are there any exclusions or other fees?

    Yes. Due to the nature of certain items such as greased goods and custom ordered items, the team may not be able to accept a return. In certain circumstances, an exchange may be accepted. An example would be if a customer had incorrectly ordered the wrong size custom axle. We may accept an exchange but the buyer would be required to bare the shipping costs and labour charge to remake a new axle.

  • Can I visit another branch to make a return or exchange of an online order?

    No. Unfortunately, all returns and exchanges must be made online or in person at our Melbourne head office in Chelsea Heights, Victoria. Other branches will not be able to accept the goods or provide a refund. If you have any enquiries please contact one of our friendly team members.