Returns Have Never Been Easier

You can find our complete returns policy above.

Products must be in the same condition as when it was purchased and must be returned within 30 days. We are unable to accept returns for goods which have been used unless faulty. This includes but is not limited to hubs, drums, discs, axles that have been greased, wheels that show signs of nut tightening and thread wear or equipment with signs of use.

Contact our customer support team and let them know you want to return an item. Once approved, pack your goods (don’t forget to include your name and details in the parcel) and go to your local post office to send the items back to our Melbourne Head Office. Once received, we will inspect the items and if everything is in order we will issue a refund. You can also drop them off in person if you are local to our head office.

We provide customers a 30 day return period. For online orders, goods should be shipped out within 30 days.

Yes. Please include your order number if you know what it is. Alternatively, we can look up your name, email or address in our system. Please keep a hold of your tracking number.

Yes. We can provide an exchange of goods online. Please note the buyer will need to bear the shipping costs both ways. For all online orders, returns will need to be sent back to the Melbourne Head Office to be processed.

Your refund will be paid in the same way in which it was purchased. If it was purchased online you will receive the refund back onto the card which it was bought with.

Unfortunately, we are unable to provide a refund of any postage paid on orders unless the product is faulty.

Yes. For change of mind returns the buyer will need to organize the return shipping.

Yes. Due to the nature of certain items such as greased goods and custom ordered items, the team may not be able to accept a return. In certain circumstances, an exchange may be accepted. An example would be if a customer had incorrectly ordered the wrong size custom axle. We may accept an exchange but the buyer would be required to bare the shipping costs and labour charge to remake a new axle.

No. Unfortunately, all returns and exchanges must be made online or in person at our Melbourne head office in Chelsea Heights, Victoria. Other branches will not be able to accept the goods or provide a refund. If you have any enquiries please contact one of our friendly team members.