Shipping Policy

We offer extensive shipping options all over Australia including but not limited to, overnight express shipping, same day courier service, residential tailgate deliveries, depot collection, click and collect and standard parcel post.

Need it shipped? We’ve got you covered

Sunrise is committed to providing our customers with fast and efficient shipping options. We aim to ensure that all orders are shipped within 1-2 business days of being placed and offer a variety of delivery options to meet the needs of our customers.

Our commitment:

  • All orders are dispatched within 1-2 business days*
  • Phone, email and chat support to follow up with couriers
  • Dedicated customer service team to assist with any enquiries
View Shipping Policy

A POLICY YOU CAN GET BEHIND

Your Shipping Perks

 

For all things logistical we’ve got you covered. We have a wide range of shipping options to get your order delivered anywhere in Australia or New Zealand. We have a big team to help support you, should any issues arise with the delivery of your items.

 

Free Transit Insurance

If your item gets damaged or lost in transit, we’ve got you covered. Contact our friendly staff for assistance.

 

Quick Dispatch

Our team will do their best to ship out goods within 1-2 business days and let you know if any delays occur. Online orders are dispatched from our Head Office in Victoria.

 

Tracked Parcels

All our goods are sent with tracked methods. You will receive an email notification of your tracking once the goods are dispatched.

 

Dedicated Courier Support

If your parcel is delayed, let our team know and one of our dedicated staff members will chase up the courier for you.

 

Free Transit Insurance

If your item gets damaged or lost in transit, we’ve got you covered. Contact our friendly staff for assistance.

 

Quick Dispatch

Our team will do their best to ship out goods within 1-2 business days and let you know if any delays occur. Online orders are dispatched from our Head Office in Victoria.

 

Tracked Parcels

All our goods are sent with tracked methods. You will receive an email notification of your tracking once the goods are dispatched.

 

Dedicated Courier Support

If your parcel is delayed, let our team know and one of our dedicated staff members will chase up the courier for you.

 

Haven’t Received Your Parcel?

For any issues relating to the delivery and transportation of your order, please fill out our form using the button below. Our team will be in touch within 1-2 business days.

  • You haven’t received your parcel yet
  • The item was damaged in transit
  • You received the wrong item
  • Issues with delivery address

Click the button below to get in touch with our courier support team.

Contact Us Now

Looking for HELP ON SHIPPING?

Frequently Asked Questions (FAQs)

 

  • I haven't received my item.

    Please check your email to obtain your tracking number to check the status of your parcel. If it has passed the estimated arrival date, please submit a shipping enquiry by clicking here.

     

  • When will my item be shipped?

    Once your order is placed goods are typically shipped within 1-2 business days. Tracking will be emailed to you once the order has left our warehouse.

  • Do you offer combined discount postage for multiple items?

    Yes, combined postage is automatically provided at checkout , simply add all the items you wish to purchase to your cart and you will automatically receive the best freight price.

     

  • Do you offer express shipping?

    Yes, we offer Australia Post express shipping, TNT overnight express shipping and local same day courier.

    Contact our friendly staff via email or phone for urgent shipments.

  • Do you offer free shipping?

    No, you will receive a shipping quote at checkout. You will automatically receive the best price depending on your shipping location.

  • Which couriers do you use?

    We work with multiple courier partners to provide reasonable freight costs and quality service. These include but are not limited to, Australia Post, TNT Express, Couriers Please, Border Express, Sendle and Aramex. The type of courier used is automatically selected based on size, weight, and delivery location. 

     

  • Do you ship to PO boxes and parcel lockers?

    For small items our team can deliver to PO boxes and parcels lockers. However please avoid providing a PO-Box or parcel locker if possible, especially for large and bulky items as this will delay the dispatch/delivery of your item. Please provide physical street/home/work address. The team will contact you if any issues arise.

     

  • Can you deliver bulky freight to my home?

    Due to constraints with courier options, we require customers to provide us with a business/commercial address for bulky/pallet freight. The customer will also need a forklift or other unloading capacity on site.

    If you would like us to send bulky or pallet items to a residential address, please contact our team for assistance. Please note there are additional surcharges for residential address deliveries.

  • Can I change my address after placing an order?

    If you need to make any changes, please contact our team asap and we will do our best to change the delivery location if the item has not been sent yet. Once the items have left our warehouse we are unable to change the delivery address.