A specially ordered item is not kept in regular stock. We order it from our supplier specifically for you once your purchase is confirmed.

Shipping times vary depending on the supplier and product availability. We’ll provide an estimated dispatch timeframe after the order is placed. Typically the order maybe be shipping in 1-3 business days, but this can be longer if it takes time to get the stock in.

Special orders are often final once confirmed. Cancellations or changes may not be possible, so please double-check product details before purchasing. If you do need to cancel please contact our staff ASAP so we can make arrangements.

Yes, we’ll keep you informed with updates on order progress and estimated delivery timelines. You should recieve an email confirmation once your order is dispatched for ready for collection

Some products are made to order, have limited demand, or are too large to keep in regular stock—so we order them as needed.

Yes, special order items are covered by the standard manufacturer warranty unless otherwise specified.

We’ll keep you informed of any delays and work closely with the supplier to get your item to you as soon as possible. If there are any extended delays we will try to notify you promptly

Yes you can we would recommend contacting the specific branch directly via phone or email to arrange the special order.